At Norton, we provide three on demand, personalised services to help fix a multitude of device issues, from slow performance to viruses.
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Did you know?
Norton technology blocks millions of cyberthreats every day.
81 Phishing Attack Statistics 2023: The Ultimate Insight published by Astra, April 2023.
Trusted by millions of customers around the globe.
Based on an online survey of 1,001 adults in the U.S. conducted by The Harris Poll on behalf of Gen™ (formerly NortonLifeLock), November–December 2022.
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60-day money-back guarantee
*Important subscription, pricing, and offer details:
- By subscribing, you are purchasing a recurring subscription which will automatically renew.
- The price quoted today is valid for the offered introductory term. After that, your subscription will be billed at the applicable monthly or annual renewal price here. The price is subject to change, but we will always send you a notification email in advance.
2 Requires an automatically renewing subscription for a product containing antivirus features. For further terms and conditions, please see norton.com/virus-protection-promise.
4 Only available on Windows systems (but not in S mode or on ARM processors).
21 Utilities Ultimate, Driver Updater, Software Updater, and Cloud Backup features are only available on Windows (excluding Windows in S mode and Windows running on ARM processor).
22 Private Browser is only available on Windows (excluding Windows in S mode and Windows running on ARM processor) and Mac.
‡ Monitoring available on Windows™ PC, iOS, and Android™ devices. Not all features available on all platforms.
§ Monitoring not available in all countries and varies based on region.
Device slowing you down? We can help.
If your PC, laptop, or phone is running slow, needs repair, or is showing signs of a virus, Norton Premium Services can help you, with:
- 24/7Δ access to Norton experts
- Remote assistance support online or by phone
- Virus removal and more
Choose from our three solutions.
Need tech support? We’ve got you.
Get 24/7Δ access to Norton experts who can assist with issues like virus removal, online computer repair, speeding up your computer, and network setup for various devices. This service is available via phone or online chat with remote access, eliminating the need to visit a repair shop. Whether it's setting up a new laptop or handling ongoing maintenance, peace of mind is just a click away.
Make your old computer run like new again.
Revitalize your Windows or Mac with a multi-point inspection and tune-up service, designed to restore speed and boost performance. At a fraction of the cost of buying a new computer or visiting a repair shop, Norton Computer Tune Up helps free up memory, optimize key settings, and resolve issues that slow you down.
Remove spyware and viruses from your device.
Get expert diagnostics and removal of viruses, spyware, and malware on your Windows, Mac, Android, or iOS device. This fast, remote service includes a 9-point threat detection and elimination system, helping clean your device in just one hour. Alongside malware removal, technicians help prevent pop-ups and suspicious activity for a safer, smoother performance.
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Frequently asked questions
Norton offers three agent-assisted services delivered via remote assistance, each tailored to your immediate needs:
1. Norton Computer Tune Up
If your computer feels sluggish, takes too long to start up, or frequently freezes, Norton Computer Tune Up is the ideal solution. This agent-assisted service is designed to optimize your device for peak performance.
2. Norton Spyware and Virus Removal
This agent-assisted service focuses on performing comprehensive diagnostics to detect and eliminate security threats, malware, and potentially unwanted applications.
3. Norton Ultimate Help Desk
Norton Ultimate Help Desk provides 24/7Δ comprehensive tech support and includes both Computer Tune Up, Spyware and Virus Removal, plus much more. With this service, Norton expert technicians can help you resolve a wide range of tech issue.
Norton Ultimate Help Desk provides comprehensive IT support available for computers, laptops, phones, tablets, and peripherals – this includes PC, Mac, iOS, Android, and Home Network, as well as printers, scanners, digital cameras, and MP4 players on PC or Mac. Our agents can assist you with optimizing device performance, removing spyware or viruses, and setting up, configuring, or troubleshooting software, Wi-Fi networks, smart TVs, or gaming consoles. You can find the full scope of the Norton Ultimate Help Desk service here.
Terms and Conditions
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport.
